Terms & Conditions

1. GENERAL

The use of this website is governed by these Terms & Conditions. By accessing this website or making any purchases from Exton Park Vineyard LLP (hereby referred to as “Exton Park Vineyard”), you agree to be bound by these Terms & Conditions. Exton Park Vineyard reserves the right to change, modify, substitute or remove, without notification, any information on this site as necessary. We may amend these Terms & Conditions periodically by updating this page.

2. CUSTOMER SATISFACTION

Exton Park Vineyard is dedicated to providing a high level of customer service and will adhere strictly to the current legislation and regulatory guidelines which govern the use of this website and the products we offer. If you are dissatisfied with our products or services in any way, please do not hesitate to contact us using the information on the ‘Contact Us’ page. We shall endeavour to address any issues as soon as possible.

3. SECURITY

We take your security very seriously. All order information is sent to us online via a secure server that uses secure SSL encryption technology. Your payment details are only handled by Lloyds Bank Cardnet are not stored on our website or on our own internal systems. The payment process is also PCI DSS compliant and the Payment Card Industry Data Security Standards are a set of mandatory security requirements designed to ensure that merchants process, transmit and store cardholder data securely.

4. DATA PROTECTION

Exton Park Vineyard is committed to protecting your privacy. Any information collected about you, either during the registration or transaction processes, will only be used lawfully and in accordance with the Data Protection Act 1998. We do not sell personal information collected by the website to any third party. Transfer of personal data for data processing is only made to Google Analytics, WordPress or MailChimp. These third-party data processors are outside the EU. Notwithstanding this, we are under a duty to disclose or share your information to comply with any legal obligations. Our website may contain links to other websites of interest. Exton Park Vineyard have no control over the content of these sites, and are no longer responsible for the protection and privacy of any information which you provide having left our site by following any of these links. As such the use of these websites is not governed by this privacy statement. When you visit some areas of our site, a ‘cookie’ will be placed on your computer. This is a small file that enables us to optimize the quality of your visit to our site. Any information gathered by the cookie is used solely for statistical analysis by Google analytics, age verification and for the shopping basket. The age verification and basket cookies expire when you close your browser window. A cookie in no way gives us access to your computer or any information about you, other than the data which you choose to share with us. You may be able to set your web browser to reject cookies, although this may affect the quality of your visit.

5. PRODUCTS & AVAILABILITY

All items are subject to availability. Where possible, customers will be notified of the availability of each product on the ‘Shop’ page. In the event that goods you have ordered are not in stock we will contact you by email as soon as possible and advise you of any alternative purchase options. If these options are not satisfactory we will refund the full amount of any monies paid.

6. PRICE & PAYMENT

Prices quoted on this website are in Pound Sterling and are provided on a per bottle basis, and are inclusive of Value Added Tax at the current rate, and any other applicable taxes and duties. Prices per bottle quoted on this website do not include delivery charges, which are charged as an extra, as outlined, and added to the total amount payable during the checkout stage. Prices will be adjusted for any specified discount during the checkout stage of the transaction process. The total cost of your order is the price of the products and delivery charges. We accept payment by Visa, Electron, Solo, Maestro, MasterCard and JCB. You will need to include all card information relevant to your form of payment. We regret we cannot accept payment made by cheque. Please ensure the payment details you provide are correct. We cannot be held responsible for any delay caused by incorrect or invalid payment details being given.

7. CANCELLATION & RETURNS

You may cancel your order without any given reason at any time within 7 days of delivery, by contacting Exton Park Vineyard by email or telephone using the information provided on the ‘Contact Us’ page. We cannot accept any cancellation which falls outside of that period, or which is made by any means other than those specified above. Any goods returned to Exton Park Vineyard must remain unused and the packages or boxes unopened. The recipient must take reasonable care of the goods until their return, and must themselves undertake to pay any delivery charges incurred in the return of any goods.

8. DELIVERY POLICY & CLAIMS

Goods purchased will be dispatched by Exton Park Vineyard as soon as possible. Exton Park Vineyard uses a courier company for all deliveries, who will aim to deliver within 1 or 3 working days, according to the delivery option you choose. Exton Park Vineyard cannot be held responsible for any delay in delivery once the goods have been collected by the courier. Goods can only be delivered within the UK. The courier company will require a signature on delivery unless you have nominated a safe place to leave the order if you are not present. Claims for breakages or any other damage must be made to the carrier at the point of delivery and followed up in writing to Exton Park Vineyard within three days of receipt. We will be unable to offer refunds on orders for breakages or other damage if you have not notified us within this period.

9. AGE RESTRICTIONS

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order you confirm that you are over 18 years old. Exton Park Vineyard reserves the right to pass on purchaser information to third parties where this is required by law.

10. WEBSITE USE

By using this website and agreeing to be bound by these Terms & Conditions, you acknowledge that Exton Park Vineyard own or are licensed to use all copyrights, database rights, trademarks and other intellectual property rights in any part of this website or in any area of the business of Exton Park Vineyard. Any persons, individual or corporate, must obtain prior consent from Exton Park Vineyard before using this website, its constituent parts and pages, or any of its content in any manner, other than in accordance with these Terms & Conditions.

11. LAW & JURISDICTION

These Terms & Conditions shall be governed and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

12. EXTON HUNDRED MEMBERS

The Exton Hundred is an invitation-only members’ group. All relevant information regarding the group can be found in member’s personal handbooks. Any amendments to the rules and regulations of the membership will be communicated to members directly.

13. THE VAULT SUBSCRIPTION

Subscriptions to The Vault are automatically renewed at the end of the 12 month subscription period unless it is cancelled. Cancellations can be managed in My Account. A 14 day cool off period is offered as long as no member benefits have been redeemed in the 14 days.

Wine included in your subscriptions needs to be ordered within your 12 months membership. Wine outstanding on the account after this period cannot be carried over to a new subscription or taken once your subscription has been cancelled.

Members receive a 15% discount on all additional 75cl Reserve Blend purchases during the subscription period. This will be automatically applied at checkout once you have logged into your account. Please note magnums and half bottles are excluded from this.

Cellar space is offered on a minimum of four cases of wine purchased from Exton Park. All stored wine will need to be collected from our vineyard before the subscription ends.

Exton Park reserves the right to pass on any changes in Duty or VAT.

Complimentary tours must be booked via your Vault account. Please note that members cannot visit the estate without prebooking.