Exton Park Vineyard Terms & Conditions | Policies, Privacy & Customer Rights

1. GENERAL

The use of this website is governed by these Terms & Conditions. By accessing this website or making any purchases from Exton Park Vineyard LLP (hereby referred to as “Exton Park Vineyard”), you agree to be bound by these Terms & Conditions. Exton Park Vineyard reserves the right to change, modify, substitute or remove, without notification, any information on this site as necessary. We may amend these Terms & Conditions periodically by updating this page.

2. CUSTOMER SATISFACTION

Exton Park Vineyard is dedicated to providing a high level of customer service and will adhere strictly to the current legislation and regulatory guidelines which govern the use of this website and the products we offer. If you are dissatisfied with our products or services in any way, please do not hesitate to contact us using the information on the ‘Contact Us’ page. We shall endeavour to address any issues as soon as possible.

3. SECURITY

We take your security very seriously. All order information is sent to us online via a secure server that uses secure SSL encryption technology. Your payment details are only handled by Lloyds Bank Cardnet are not stored on our website or on our own internal systems. The payment process is also PCI DSS compliant and the Payment Card Industry Data Security Standards are a set of mandatory security requirements designed to ensure that merchants process, transmit and store cardholder data securely.

4. DATA PROTECTION

Exton Park Vineyard is committed to protecting your privacy. Any information collected about you, either during the registration or transaction processes, will only be used lawfully and in accordance with the Data Protection Act 1998. We do not sell personal information collected by the website to any third party. Transfer of personal data for data processing is only made to Google Analytics, WordPress or MailChimp. These third-party data processors are outside the EU. Notwithstanding this, we are under a duty to disclose or share your information to comply with any legal obligations. Our website may contain links to other websites of interest. Exton Park Vineyard have no control over the content of these sites, and are no longer responsible for the protection and privacy of any information which you provide having left our site by following any of these links. As such the use of these websites is not governed by this privacy statement. When you visit some areas of our site, a ‘cookie’ will be placed on your computer. This is a small file that enables us to optimize the quality of your visit to our site. Any information gathered by the cookie is used solely for statistical analysis by Google analytics, age verification and for the shopping basket. The age verification and basket cookies expire when you close your browser window. A cookie in no way gives us access to your computer or any information about you, other than the data which you choose to share with us. You may be able to set your web browser to reject cookies, although this may affect the quality of your visit.

5. PRODUCTS & AVAILABILITY

All items are subject to availability. Where possible, customers will be notified of the availability of each product on the ‘Shop’ page. In the event that goods you have ordered are not in stock we will contact you by email as soon as possible and advise you of any alternative purchase options. If these options are not satisfactory we will refund the full amount of any monies paid.

6. PRICE & PAYMENT

Prices quoted on this website are in Pound Sterling and are provided on a per bottle basis, and are inclusive of Value Added Tax at the current rate, and any other applicable taxes and duties. Prices per bottle quoted on this website do not include delivery charges, which are charged as an extra, as outlined, and added to the total amount payable during the checkout stage. Prices will be adjusted for any specified discount during the checkout stage of the transaction process. The total cost of your order is the price of the products and delivery charges. We accept payment by Visa, Electron, Solo, Maestro, MasterCard and JCB. You will need to include all card information relevant to your form of payment. We regret we cannot accept payment made by cheque. Please ensure the payment details you provide are correct. We cannot be held responsible for any delay caused by incorrect or invalid payment details being given.

7. CANCELLATION & RETURNS

You may cancel your order without any given reason at any time within 7 days of delivery, by contacting Exton Park Vineyard by email or telephone using the information provided on the ‘Contact Us’ page. We cannot accept any cancellation which falls outside of that period, or which is made by any means other than those specified above. Any goods returned to Exton Park Vineyard must remain unused and the packages or boxes unopened. The recipient must take reasonable care of the goods until their return, and must themselves undertake to pay any delivery charges incurred in the return of any goods.

8. DELIVERY POLICY & CLAIMS

Goods purchased will be dispatched by Exton Park Vineyard as soon as possible. Exton Park Vineyard uses a courier company for all deliveries, who will aim to deliver within 1 or 3 working days, according to the delivery option you choose. Exton Park Vineyard cannot be held responsible for any delay in delivery once the goods have been collected by the courier. Goods can only be delivered within the UK. The courier company will require a signature on delivery unless you have nominated a safe place to leave the order if you are not present. Claims for breakages or any other damage must be made to the carrier at the point of delivery and followed up in writing to Exton Park Vineyard within three days of receipt. We will be unable to offer refunds on orders for breakages or other damage if you have not notified us within this period.

9. AGE RESTRICTIONS

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order you confirm that you are over 18 years old. Exton Park Vineyard reserves the right to pass on purchaser information to third parties where this is required by law.

10. WEBSITE USE

By using this website and agreeing to be bound by these Terms & Conditions, you acknowledge that Exton Park Vineyard own or are licensed to use all copyrights, database rights, trademarks and other intellectual property rights in any part of this website or in any area of the business of Exton Park Vineyard. Any persons, individual or corporate, must obtain prior consent from Exton Park Vineyard before using this website, its constituent parts and pages, or any of its content in any manner, other than in accordance with these Terms & Conditions.

11. LAW & JURISDICTION

These Terms & Conditions shall be governed and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

12. EXTON HUNDRED MEMBERS

The Exton Hundred is an invitation-only members’ group. All relevant information regarding the group can be found in member’s personal handbooks. Any amendments to the rules and regulations of the membership will be communicated to members directly.

13. THE VAULT WINE CLUB

Customers who spend £500 or more in a calendar year are eligible to join The Vault Wine Club and receive an automated discount of 20% for the rest of that year and the whole of the following year. Customers are notified at the end of the month in which they reach the threshold about their eligibility but the discount is activated as soon as the spend is reached.

Benefits that can be enjoyed throughout the membership period are 20% off any purchases in our on-site shop or on our website (with the exclusion of gift cards and ticketed events), a complimentary Tour & Tasting for Two, a minimum of two invitations to exclusive member events held at Exton Hall, priority access to our new releases before they go on sale and free cellarage for a minimum of four cases of wine bought from Exton Park (wine needs to be collected before the membership expires).

To continue membership, customers need to spend £500 from 1st January to 31st December each year to qualify for membership the following year. If the £500 spend threshold is not met by 31st December, membership is deactivated.

Members agree to Exton Park using their personal data to contact them about their member benefits, events, new launches and membership expiry.

If a customer does not want to accept membership or be contacted about it, an email should be sent to enquiries@extonparkvineyard.com to notify the team.

Exton Park reserves the right to change the benefits associated with the membership at any time. Notice of any changes will be provided to members via email or other suitable means.

Membership is non-transferable and may only be used by the registered member.

Exton Park reserves the right to pass on any changes in Duty or VAT.

Exton Park reserves the right to terminate or refuse membership to anyone found violating these terms and conditions.

Any disputes arising out of or in connection with these terms and conditions shall be governed by the laws of England and Wales.

By joining the Exton Park Wine Club, you consent to Exton Park processing your personal data for the purpose of administering your membership.

Exton Park will not share your personal information with third parties without your consent, except where required by law.

For any questions regarding these terms and conditions or your membership, please contact enquiries@extonparkvineyard.com or 01489 878788.

By being a member of The Vault Wine Club, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.